Terms and Conditions

These Terms and Conditions govern the use of the Blend Therapy Training website and all course bookings made either through the website or directly through our office.

Within these Terms and Conditions, references to “we”, “us”, “our” mean Blend Therapy Training. References to “you” and “your” mean the person using the Site and/or purchasing our products or services.

About us (trader information): Blend Therapy Training is operated by Tracey Kiernan of 125a Ullet Rd Liverpool L17 2AB. You can contact us at [email protected] and07739694056.

By using this website (the “Site”) and/or placing an order with us directly or through the Site, you confirm that you have read, understood and agree to these Terms and Conditions in their entirety. If you do not agree to these Terms and Conditions, you must not use the Site or purchase any products or services from us.

We may update or amend these Terms and Conditions from time to time to comply with the law or to meet our changing business requirements. Any updates or amendments will be posted on the Site. You should check these Terms and Conditions each time you use the Site or make a booking. Your continued use of the Site or placing of further bookings will be taken as acceptance of the revised Terms and Conditions.

How the contract is formed: A booking becomes binding when we confirm acceptance of your order (for example by email confirmation, or by providing access to online materials). If we are unable to accept your booking, we will let you know and refund any fees paid for that booking.

1. Eligibility and use of the Site
   By using this Site and/or placing an order with us, you confirm that: you are at least 18 years of age; you are legally capable of entering into a binding contract; and any information you provide is true, accurate and complete. Please note that our CPD courses are intended for practising therapists and qualified bodyworkers. They are not intended for access by the general public or for use by other training providers to create or deliver their own courses or programmes. You agree not to use the Site for any unlawful purpose or in any way that may impair the operation of the Site or infringe the rights of others.

2. Our courses and who they are for
   Our in-person and blended/online courses are designed primarily for: practising massage therapists, bodyworkers and other appropriately qualified professionals; and students enrolled in recognised training programmes who meet our entry requirements. By booking a course, you confirm that you meet any stated prerequisites and that you will only use the techniques taught within your existing scope of practice, professional qualifications and insurance cover. No course, certificate or CPD documentation from Blend Therapy Training or TMJ Therapy® is a guarantee of employment, income, insurance, or a licence to practise. It is your responsibility to ensure your use of any skills or techniques complies with local laws, regulations and the requirements of your professional body and insurer.

3. Orders, prices and payment
   All prices for our courses and other products or services are shown on the Site or communicated to you directly. Unless otherwise stated, prices are shown in GBP (£) and include any applicable taxes that we are required to charge. We reserve the right to change our prices at any time. The price payable for a course will be the price in force at the time we accept your order. Payment is required in full at the time of booking unless a payment plan has been expressly agreed with you in writing. Where a payment plan is agreed: payments must be made on or before the agreed dates; and if you cancel your place or fail to complete the payment plan, the full outstanding balance may become immediately due. We reserve the right to refuse or cancel any order prior to delivery of services where we reasonably believe it is necessary to do so, for example where a course is full, where we reasonably believe the course is not appropriate for you based on stated entry requirements, or where we reasonably suspect misuse of our materials. If we cancel in these circumstances before services are delivered, any fees you have paid for that course will be refunded.

4. Cooling-off period and cancellations – in-person courses
   For in-person courses that do not include immediate access to downloadable or streamed materials, UK consumer law generally gives you a 14-day “cooling-off” period from the date you make your booking. For these courses: you may cancel your booking within 14 days of purchase and receive a full refund of the course fee. After the 14-day cooling-off period has expired, all workshops and courses are non-refundable if you choose to cancel your attendance, except where we are required by law to offer a refund. If you cancel your attendance outside the 14-day cooling-off period: we are unable to refund your course fee; you may ask to transfer to another date under our transfer policy (see Section 8), but this is not guaranteed.

5. Cancellations – online and blended learning courses (digital content)
   For courses where online materials (such as downloadable manuals, videos or streamed content) are released on purchase: once you are given access to any online downloads or streamed content through your members area, you will lose your 14-day right to cancel in respect of that digital content. By purchasing an online or blended learning course, you agree that digital materials may be made available to you immediately and you acknowledge that this means your usual cancellation rights for digital content will no longer apply once access has been granted. At checkout, you may be asked to provide express consent to immediate access to digital content and to acknowledge that you will lose the 14-day right to cancel once access is provided. If your course includes both online materials and in-person elements, access to the online component is considered part of the course delivery. Once you have been granted access to those online materials, refunds are not normally possible, even if you later decide not to attend any in-person days. Where we choose, acting reasonably and at our discretion, to allow a transfer for a blended/online course, this will be agreed with you in writing on a case-by-case basis and may be subject to a reasonable administration fee.

6. Course materials, IP and licence
   Your course materials will normally be made available to you via your members area once full payment has been received or as otherwise agreed. These materials may include: course manuals and guides; written theory modules; videos and other digital resources; course workbooks and supporting documents. All course materials remain the intellectual property of Blend Therapy Training® and TMJ Therapy®. When you purchase a course, you are granted a personal, non-exclusive, non-transferable licence to use the materials: for your own individual learning and reference; and to support your own massage practice or bodywork practice within your professional scope. You may not: share your login details or materials with others; copy, modify, reproduce, distribute, republish, upload, post, transmit, sell or create derivative works from the materials; use the materials, in whole or in part, to design, deliver or market your own training courses or programmes without our prior written permission. Breaching these terms may result in removal from the course without refund (to the extent permitted by law) and may result in legal action under UK copyright law.

7. Access to online materials
   Unless otherwise stated on the specific course information: access to online blended learning course materials is typically provided for 12 months from the date of purchase. Shorter programmes may provide access for 3 or 6 months, as detailed on the relevant course page. After the stated access period, we reserve the right to remove your access to the materials. We therefore recommend that you download any permitted materials for your own personal use and store them securely for future reference, where downloading is allowed. It is your responsibility to ensure that you have suitable equipment, software and internet access to view and download the materials.

8. Transfers and changes to bookings
   We understand that circumstances can change. Where possible, and acting reasonably and at our discretion, we may allow you to transfer your place on an in-person course to another available date. All requests for changes to course bookings must be made in writing. We ask for at least 6 weeks’ notice prior to the start of your booked course date. Where a transfer is available and agreed, a reasonable administration fee (up to £75) may be charged to reflect our actual administrative costs of processing changes. We may be unable to allow a transfer if: doing so would reduce numbers below the minimum required to run the course; or there is no suitable alternative date available. If we cannot approve a transfer and you are unable to attend, your booking will be treated as a cancellation and normal cancellation terms will apply. If you fail to attend a booked module or course date without an agreed transfer, attending on a later date may be treated as a new booking and charged accordingly. In cases of illness or emergency, please contact us as soon as possible. We will always seek to act fairly and reasonably, but we cannot guarantee that fees will be refunded or transfers offered.

9. Changes to course delivery, venue and schedule
   We reserve the right to: change the venue for an in-person course to a different location within a reasonable distance; adjust course dates or times; change the trainer or teaching team; move elements of a course from in-person to online or blended delivery, for example in response to public health guidance or other circumstances beyond our control. Where a venue is changed, we will endeavour to notify you as soon as possible and to choose a venue as close as reasonably possible to the original. If we make a significant change that materially affects your booking (for example, a major date change or a substantial change in delivery format), we will act reasonably to offer you options such as transferring to an alternative date (subject to availability) or, where appropriate, cancelling for a refund of fees paid for the affected course element(s). Where course delivery is changed from in-person to an online or blended format: we will give you notice in writing of our intention to change the delivery method; you will normally have 14 days from that notice to inform us in writing if you do not wish to go ahead with the new delivery method; if you accept the new delivery method (or do not object within 14 days), the course will be deemed delivered in that new format and refunds will not usually be possible once access to the online training has been granted.

10. Travel and accommodation
    You are responsible for arranging and paying for your own travel, accommodation and any other associated costs in order to attend an in-person course. We strongly recommend that you: do not book non-refundable travel or accommodation until your course has been confirmed as going ahead; and choose flexible booking options that allow changes or late cancellation wherever possible. We are not liable for any costs you incur in relation to travel, accommodation or other expenses, even if a course is cancelled, postponed or moved to another date or venue. This includes cancellations due to force majeure events (see Section 11). We may, at our discretion, provide suggestions or links to potential venues or accommodation options, but this does not constitute a recommendation or acceptance of liability. You are responsible for checking the terms and conditions of your own bookings.

11. Force majeure
    A force majeure event means any event or circumstance beyond our reasonable control which prevents us from delivering a course as planned. This may include (but is not limited to): fire, flood, or other natural disaster; lockouts, strikes or labour disputes; power outages, server downtime or other technical failures; national or local emergencies, communicable disease, pandemic or epidemic; acts or threats of terrorism, war or civil unrest; changes in law, regulation or government guidance; other events outside our control, other than a shortage of money. If we are delayed in or prevented from delivering any course due to a force majeure event: we will not be liable for any additional costs, loss or damage incurred by you, including travel, accommodation or loss of earnings; we will endeavour to minimise disruption and to resume or re-schedule delivery as soon as reasonably possible; where possible, we may offer you a place on an alternative date or an alternative delivery method (e.g. online or blended learning) at no additional cost. If, after taking reasonable steps, we are unable to provide the course at all (for example, where a course is cancelled and no alternative date or format is possible), we will refund your course fee for that booking. This refund will be limited to the fees you have paid to us for the course; we will not be responsible for any other associated costs.

12. Service availability and technical issues
    We aim to provide smooth and reliable access to our online services and materials. However, we cannot guarantee uninterrupted access at all times. We will not be liable for any interruption to services arising from circumstances beyond our reasonable control, including but not limited to: technical issues, server downtime or internet outages; power cuts or maintenance work; platform provider issues; force majeure events (as described above). We will take reasonable steps to resolve issues and restore access as soon as practicable.

13. Learning needs and accessibility
    We want you to enjoy your learning experience and to feel supported. If you have any specific learning needs or accessibility requirements, please let us know as early as possible so we can explore reasonable adjustments. This may include, for example: providing large-print manuals or seating where you can better see presentations and demonstrations; seating arrangements to support lip-reading or reduce background noise; arranging a “course angel” to assist with note-taking or to take your place in practical exchanges if you are unable or prefer not to give or receive certain techniques. We have successfully supported many learners with additional needs, including dyslexia and other learning differences. While we cannot guarantee that every adjustment will be possible in every setting, we will always seek to find practical solutions where we reasonably can. Please also note that some courses may include techniques such as intra-oral work and myofascial approaches. If you have concerns about any aspect of the practical work, please contact us before booking or speak to us as early as possible.

14. No guarantees of results or outcomes
    Our courses, materials and programmes are designed to support your professional development. However: we do not promise or guarantee any particular results, outcomes, client numbers, income levels or business success; we do not guarantee that completing a course will result in a particular qualification, accreditation, insurance outcome or right to practise in a given jurisdiction; any examples of previous students’ experiences are illustrative only and not a guarantee of what you will achieve. You remain responsible for how you apply the information and techniques taught, for maintaining professional standards, and for ensuring that you practise safely and within your scope.

15. Website content, accuracy and changes
    We take reasonable care to ensure that the information on this Site is accurate and up to date. However, the Site is provided for general information only and: we do not warrant that all information is complete, accurate or current at all times; historical information or archived content may be provided for reference only and may not be current. We reserve the right to modify the contents of the Site, including course information, pricing and these Terms and Conditions, at any time without prior notice. You agree that it is your responsibility to monitor changes to our Site and to check the current Terms and Conditions before booking. Any reliance on the material on this Site is at your own risk.

16. Intellectual property, copyright and trademarks
    All content on the Site, including (without limitation) text, design, graphics, logos, images, videos, software and the selection and arrangement thereof (the “Content”) is protected by copyright and other intellectual property rights. Unless otherwise stated: Copyright © 2000–2025 Blend Therapy Training® and TMJ Therapy®. All rights reserved. You may not copy, modify, reproduce, distribute, republish, download, display, post, transmit, sell or create derivative works from any part of the Site or our course materials without our prior written permission or the permission of the relevant rights holder. Trademarks and trade names, including but not limited to Blend Therapy Training®, TMJ Therapy® and The Blend Fascial Facial®, are trademarks or registered trademarks of Blend Therapy Training® and TMJ Therapy® in the United Kingdom and/or other countries. They may not be used without our prior written consent. Other names and brands on the Site may be the property of their respective owners.

17. Anti-fraud checks
    Our online portal includes standard anti-fraud risk assessments for new accounts and purchases. This helps us protect our intellectual property and the integrity of our courses. Please be aware that: there may be a short delay in the delivery of your first purchase of materials while we undertake routine checks; we reserve the right to cancel delivery of course materials and issue a full refund if these checks reasonably highlight concerns or contraventions of these Terms and Conditions.

18. International users
    This Site is controlled and operated from the United Kingdom. We make no representation that materials on the Site are appropriate or available for use in other locations. If you access the Site from outside the United Kingdom: you are responsible for compliance with local laws; you must not access or use the Site, or purchase products or services, where doing so would be illegal in your jurisdiction.

19. Disclaimers and limitation of liability
    The Site and all information, content, materials, products and services made available to you through the Site are provided on an “as is” and “as available” basis. To the fullest extent permitted by law: we do not make any guarantees, representations or warranties of any kind, express or implied, about the operation of the Site or the information, content, materials, products or services included on or otherwise made available to you; we shall not be liable for any indirect, incidental, special or consequential loss or damage arising out of or in connection with your use of the Site, our materials or our courses. Nothing in these Terms and Conditions excludes or limits any liability that cannot be excluded or limited under UK law, including liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. Nothing in these Terms and Conditions affects your statutory rights under UK consumer law.

20. Indemnity
    You agree to indemnify and hold harmless Blend Therapy Training®, TMJ Therapy®, our directors, employees, agents and suppliers from and against claims, demands, losses or damages (including reasonable legal fees) arising out of your material breach of these Terms and Conditions, including (without limitation) unauthorised sharing, copying, reproduction or distribution of course materials, or violation of third-party rights caused by your misuse of the materials.

21. Termination
    We reserve the right, acting reasonably and where permitted by law, to suspend or terminate your access to the Site, your membership area and/or any course where we reasonably believe you have breached these Terms and Conditions; you have shared login details or materials contrary to our licence; or fraud, misuse or other improper behaviour is reasonably suspected. In such circumstances, we may remove your access without refund to the extent permitted by law.

22. Severability
    If any provision of these Terms and Conditions is found to be unlawful, void or unenforceable, that provision shall be deemed severed from the Terms to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

23. Complaints and contact
    If you have a complaint about a course, booking, or the Site, please contact us at [email protected] with “Complaint” in the subject line and include your name, booking details, and a brief description of the issue. We aim to respond within 10 business days.

24. Governing law and jurisdiction
    These Terms and Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in your home courts where applicable.

25. Acceptance of these Terms
    By booking a course, commencing a payment plan and/or using our Site and materials, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.